My first day working from home as part of the Business Support team was a challenge, and the training I have received has allowed me to progress and allow my new working environment to quickly feel comfortable and enjoyable. Here is how the voyage begun for me...
It’s just before 9am and my first day at Enterprise Business Support. Not that I am in the office of course, I am at home and about to undertake ‘virtual training’! To say I’m nervous is an understatement. I’ve double and triple checked my equipment and all seems to be in working order. The clock hits 9 and I connect to the meeting room for my first day as a Home Based Reservations Agent.
And so the voyage begins…
An extremely welcoming voice says good morning and we greet each other and share our personal stories. Training begins and by midday my desk is a complete mess. Papers and printouts are scattered everywhere. My hand hurts from writing more than I have in months but surprisingly, I feel fantastic!
It’s simply amazing what one can achieve in the right environment. Today was outstanding. The EBS trainer Katy was welcoming and extremely helpful. The other trainees and I rarely said more than a yes or no at first but by the end of the day we all felt far more comfortable. As the week goes on, more and more information is taken in. The mind is truly amazing.
Time for my first call. My stomach was in knots. Now, I am not going to lie and say it was smooth sailing, but through it all the trainer and other trainees each offered support like we’d known each other for months not mere days. I didn’t realize how prepared I was until that first call. All of the notes, printouts and role-plays really worked! Just before that call I felt like I was 5 again and my father was about to give me a push on my bike without training wheels. After the first few calls I felt great!
The second week began and I was taking calls fairly smoothly. Juggling almost 10 screens can be overwhelming at times and I just have to remind myself that is what training is for. The comfort level increases knowing that there is always help nearby and the training has been superb. It’s fantastic being able to support each other and hopefully creating long-lasting professional relationships. The fact we don’t have face to face interaction just doesn’t matter. We are based across various different counties but are still a team. The support is unwavering and those feelings of nerves do subside.